We really appreciate you taking the time to send us a message. Please be assured that your message has not disappeared into some black hole on the interwebs!
However ..... on these interwebs, strange things have been known to happen.
If you have not heard from us on the same day that you sent this message (during business hours), please give us a call and let us know we've messed up. We'll find a way to make it up to you.
Helpdesk Email Address: email@example.com